Official intercity Document

Terms and Conditions intercity — The Complete intercity Platform User Guide

Before you start playing, take a moment to understand intercity's terms of use. This document is written in plain language so you know the rights, responsibilities, and protections you have as a member of our platform.

Last Updated: 1 January 2026

Key Things You Need to Know Before You Start

Here are six core aspects of the intercity Terms and Conditions most frequently asked about by new members.

Minimum Age Requirement: 18 and Above

Only individuals aged 18 and above are permitted to register and use the intercity platform. Our KYC process verifies the age of every member without exception, in compliance with global industry standards.

One Account Per User Only

Each user is only permitted to hold one active account on intercity. Ownership of multiple accounts will result in all such accounts being suspended and account balances may be forfeited upon completion of the investigation.

Account Security Is a Shared Responsibility

Intercity protects your data with 256-bit SSL encryption. However, you are responsible for keeping your password confidential and must not share your login credentials with any party.

Transparent Deposits & Withdrawals

All deposits and withdrawals are processed in accordance with established procedures. Withdrawals require completed KYC identity verification and compliance with any active bonus wagering requirements before approval.

Bonuses Subject to Wagering Requirements

Every bonus, promotion, and special offer at intercity comes with clearly defined wagering requirements. Please read the terms of each offer before accepting it, as the terms of an accepted bonus cannot be changed thereafter.

Fair Play & Audited RNG

All games on intercity use an independently audited RNG system. Game outcomes are genuinely random and cannot be manipulated — including by intercity itself.

1Introduction & Acceptance of Terms

Welcome to intercity. This Terms and Conditions document ("Terms") governs your use of the intercity platform, accessible via the website intercity.vu and all related services. By registering an account, logging in, or using any part of the intercity platform, you are deemed to have read, understood, and fully agreed to all Terms contained in this document.

If you disagree with any part of these Terms, you are required to stop using the intercity platform immediately. intercity reserves the right to amend, update, or replace these Terms at any time without prior notice. It is your responsibility to review these Terms periodically to ensure you are always aware of the latest changes.

Important Note: These Terms form a legally binding agreement between you as the user and intercity as the platform operator. Please read carefully before registering.

2Eligibility & Account Registration

To register and use the intercity platform, you must meet all of the following eligibility requirements without exception:

  • Be at least 18 years old on the date of registration.
  • Having full legal capacity to accept and comply with these Terms.
  • There are no legal or regulatory restrictions in your location that prohibit the use of intercity's services.
  • Never previously banned or suspended from the intercity platform.
  • Registering in your own name and not on behalf of any other individual or entity.

During the registration process, you are required to provide truthful, accurate, and complete information including your full name, date of birth, email address, and active phone number. Any false or misleading information provided during registration may result in your account being immediately suspended and all account balances forfeited.

Intercity conducts a rigorous identity verification (KYC) process to ensure all provided information is genuine and accurate. You may be required to submit a copy of your identification document, proof of address, and other supporting documents during or after registration. Failure to submit the requested documents within the stipulated timeframe may result in your account being frozen until the verification process is complete.

Warning: It is a serious offence to register using another person's identity or to provide false information. intercity reserves the right to report such cases to the relevant authorities.

3Account Management

Each user is only permitted to own one (1) active account on the intercity platform at any time. Holding multiple accounts — whether under the same name, different details, or through another person — is a violation of these Terms and may result in the suspension of all involved accounts and forfeiture of all balances.

You are fully responsible for all activities that occur within your account. This includes:

  • Keeping your password confidential and not disclosing it to anyone.
  • Ensuring no unauthorised third-party access to your account.
  • Notify intercity immediately if you suspect your account has been accessed without authorisation.
  • Update your personal information whenever any changes occur.

Intercity will not be liable for any losses arising from unauthorised access to your account caused by your own negligence in safeguarding your login credentials. However, we operate a 24/7 monitoring system and two-factor authentication (2FA) to help protect your account.

4Deposits & Withdrawals

Intercity supports a wide range of payment methods suited for users in Malaysia, including Maybank, CIMB, Public Bank, RHB, FPX, Touch 'n Go eWallet, GrabPay, Boost, DuitNow QR, and cryptocurrency. All deposits are processed instantly once payment confirmation is received by our system.

For withdrawals, the following conditions apply:

  • KYC identity verification must be fully completed before your first withdrawal can be processed.
  • Withdrawals can only be made to the same payment method used for the deposit, except in specific circumstances approved by the intercity finance team.
  • If there is an active bonus in your account, the wagering requirements for that bonus must be met before a withdrawal is permitted.
  • Intercity reserves the right to request additional supporting documents for anti-money laundering (AML) verification purposes before approving any large withdrawals.
  • Standard withdrawal processing time is between 2 minutes and 24 hours, depending on the chosen payment method and internal verification requirements.

intercity does not charge any processing fees for standard withdrawals. However, your bank or payment provider may impose their own charges beyond intercity's control.

All financial transactions on intercity are subject to strict compliance procedures and monitoring to ensure platform integrity and protect all members from fraudulent activity.

5Bonuses, Promotions & Loyalty Programme

Intercity offers a variety of bonuses and promotions from time to time to reward new and loyal members. All bonus offers are subject to the specific terms and conditions stated alongside each offer. The general bonus terms for intercity are as follows:

  • Wagering Requirement: Each bonus has a wagering requirement that must be met before wins from the bonus can be withdrawn. These requirements vary depending on the type of bonus.
  • Validity Period: All bonuses have a defined validity period. Bonuses that are unused or whose wagering requirements are not met within that period will expire automatically.
  • One Active Bonus at a Time: At any given time, only one active bonus is allowed in your account unless otherwise stated in the relevant promotional terms.
  • Prohibited Use: Attempts to abuse the bonus system through hedge betting, use of multiple accounts, or other fraudulent methods will result in bonus cancellation and further action against the account.

Intercity reserves the right to modify, suspend, or terminate any promotion at any time with or without prior notice. intercity's decisions on all matters relating to bonuses and promotions are final.

6General Game Rules

All games available on the intercity platform — including video slots, Live Casino, sports betting, table games, and esports — are subject to the specific rules of each game in addition to these General Terms. Users are responsible for understanding the rules of each game before placing a bet.

The following applies to all games on intercity:

  • All game outcomes generated by the RNG system or live dealers are final and cannot be disputed once a round is complete.
  • In the event of a technical disruption during a game, intercity will endeavour to restore the situation to its state prior to the disruption based on recorded server logs.
  • Intercity reserves the right to void any game round or bet suspected of involving fraud, software bug exploitation, or any other unauthorised activity.
  • Minimum and maximum betting limits for each game are clearly stated within the respective game interface.

For sports betting, outcomes are determined based on the official results issued by the relevant match organiser. In the event of a result change or match cancellation, intercity will handle the affected bets in accordance with the applicable sports betting policy.

7Prohibited Conduct

Use of the intercity platform is subject to a strict code of conduct. The following actions are strictly prohibited and may result in immediate account suspension and legal action:

  • Registering more than one account or using another person's identity to register.
  • Using automation software, bots, scripts, or any technological tools to gain an unfair advantage in games.
  • Exploiting any bugs, system vulnerabilities, or errors found within the platform.
  • Engaging in money laundering, terrorism financing, or any other illicit financial activity through the intercity platform.
  • Sharing your account or allowing others to access your account.
  • Threatening, harassing, or acting rudely toward support staff or other members on the platform.
  • Attempting to access restricted areas of the platform or carrying out any cyberattack against intercity's infrastructure.

Serious Warning: intercity employs AI-powered fraud detection technology operating 24/7. Any attempt to manipulate the system will be detected and reported to the relevant authorities without prior notice.

8Privacy & Data Protection

Intercity takes the protection of your personal data seriously. All information you provide to us is secured with 256-bit SSL encryption and stored in accordance with the highest industry security standards. We never sell, rent, or disclose your personal data to third parties without your explicit consent, except in the following situations:

  • When required by law or a valid court order.
  • To law enforcement authorities in connection with a valid criminal investigation.
  • To approved service providers who assist in the operation of our platform, subject to strict confidentiality agreements.

For more information on how intercity collects, uses, and protects your personal data, please refer to Privacy Policy our complete.

9Account Suspension & Closure

Intercity reserves the right to suspend, restrict, or permanently close a user's account at any time where there is reasonable cause to do so. Reasons that may lead to such action include but are not limited to:

  • Violation of any section of these Terms and Conditions.
  • Suspected fraudulent activity, money laundering, or other illegal activities.
  • Failure to complete the KYC verification process within the specified timeframe.
  • Requests from relevant authorities.
  • Accounts that have been inactive beyond the specified period.

You may also close your own account at any time by contacting the intercity support team. Prior to closure, you are required to settle all active wagers and ensure no outstanding bonus conditions remain. Any valid balance in your account will be returned to you after standard checks and reviews are completed.

10Limitation of Liability

The intercity platform is provided "as is" and intercity makes no express or implied warranties regarding uninterrupted, error-free availability or that the platform will meet your specific requirements. Nevertheless, intercity is committed to maintaining a platform uptime of 99.98% and resolving any technical issues promptly.

To the extent permitted by applicable law, intercity shall not be liable for:

  • Any financial losses incurred as a result of legitimate game outcomes.
  • Service disruptions caused by circumstances beyond intercity's control, including third-party failures, natural disasters, or unforeseen cyber incidents.
  • Any act or omission by third parties providing services related to the platform.
  • Indirect, incidental, or consequential losses even if intercity has been informed of the possibility of such losses.

11Amendments to These Terms

Intercity reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Significant amendments will be communicated to members via registered email or in-platform notification at least 7 days before taking effect, except in urgent circumstances requiring immediate changes.

Continued use of the intercity platform after any amendments take effect constitutes your acceptance of the revised Terms. If you disagree with any amendment, you must stop using the platform and contact us to close your account.

We recommend reviewing this Terms and Conditions page regularly, especially before making any deposit or accepting a new promotional offer.

12Contact Us

If you have any questions, confusion, or complaints regarding these Terms and Conditions, the intercity support team is ready to assist you at all times. We operate 24 hours a day, 7 days a week with a response time of under 2 minutes across all the following channels:

  • Live Chat: Available directly within the intercity platform — the fastest way to get immediate assistance.
  • Telegram & WhatsApp: Contact us through the official intercity channels for further assistance.
  • Email: [email protected]

All communications with the intercity support team are recorded and stored for quality control purposes and the protection of all parties. Please use respectful language and provide relevant account information when contacting us to ensure your issue is resolved faster and more accurately.

Ready? Register & Start Your Best Experience

Now that you understand our Terms and Conditions, you are ready to enjoy the intercity platform with full confidence. Over 500,000 members in Malaysia have trusted intercity — now it's your turn.

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