At intercity, privacy is more than a promise — it is the foundation of trust that builds our relationship with over 500,000 Malaysian members. This document transparently explains how we collect, use, store, and protect your personal information at all times.
Every action we take regarding your personal data is guided by these six core principles. Not mere rhetoric — they are embedded in every system and process we operate.
All your personal data is protected with SSL 256-bit encryption in transit and stored using AES-256 encryption within our storage systems. No unauthorised third party can access your data.
Intercity has never and will never sell, rent, or disclose your personal data to advertisers or any third party for commercial purposes without your explicit consent.
We only collect data that is genuinely necessary to provide our services. No excessive data is collected just "to be safe" — every data field has a clear and legitimate purpose.
You have the right to access, correct, download, or request deletion of your personal data at any time. Your request will be processed within 14 business days without unnecessary questioning.
Your personal data is retained only for as long as necessary for the stated purposes or as required by applicable law. Data that is no longer needed will be securely deleted from all our systems.
Intercity's Privacy Policy complies with the Personal Data Protection Act 2010 (PDPA) Malaysia as well as international standards including GDPR. Compliance audits are conducted periodically by appointed independent parties.
Intercity ("we", "our platform") values the privacy of every individual who uses our services. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you use the intercity platform via intercity.vu or our mobile app.
This document is drawn up in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia and international data protection standards. By using the intercity platform, you agree to the terms set out in this Privacy Policy. If you do not agree, you are advised to discontinue use of our platform.
intercity's Commitment: We have never and will never sell your personal data to any third party for advertising or marketing purposes without your explicit consent.
Intercity collects various types of information depending on how you interact with our platform. Below is a full breakdown of the data categories we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number, selfie photo | KYC verification & legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications & customer support |
| Financial Information | Bank account number, bank name, transaction history | Deposit & withdrawal processing |
| Usage Data | Game history, wagering records, activity logs | Service improvement & fraud prevention |
| Technical Data | IP address, device type, web browser, location | Account security & platform analytics |
| Communication Data | Live chat records, support tickets, email | Quality control & complaints resolution |
We may also receive information about you from trusted third-party sources such as identity verification agencies and payment service providers, solely for the purpose of verifying your identity and preventing fraud.
Intercity uses your personal data on a valid legal basis — whether your consent, contractual necessity, legal obligation, or our legitimate interests as a licensed platform operator. Our use of data is as follows:
You may withdraw consent to receive marketing communications at any time by contacting our support team or using the "unsubscribe" option in any email we send.
Intercity does not share your personal data with external parties except in the following limited situations, and every such sharing is protected by strict confidentiality agreements:
In all of the above sharing scenarios, intercity ensures that only the minimum necessary data is shared and that all receiving parties are bound by data protection obligations equivalent to our own standards.
Intercity continually invests in best-in-class security infrastructure to keep your data protected at all times. Our technical and organisational security measures include:
In the event of a data breach affecting your personal information, intercity will notify you within 72 hours of becoming aware of the breach, in accordance with PDPA requirements and GDPR standards.
Under the Personal Data Protection Act 2010 and the international standards we adhere to, you have the following rights regarding your personal data held by intercity:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days and provided in a human-readable format.
If the personal data we hold about you is inaccurate or incomplete, you have the right to request an immediate correction or update.
You may request deletion of your personal data when it is no longer needed, subject to any legal retention obligations applicable to intercity.
You have the right to object to the processing of your data for direct marketing purposes at any time, without providing any justification.
You have the right to receive your personal data in a structured, machine-readable format (such as JSON or CSV) for transfer to another service of your choice.
In certain circumstances, you may request that the processing of your data be temporarily restricted while a related issue is being resolved.
To exercise any of the above rights, please contact the intercity privacy team by email at . All requests will be acknowledged within 2 business days and resolved within 14 business days.
The intercity platform uses cookies and similar tracking technologies to enhance your experience, ensure account security and understand how users interact with our platform. The types of cookies we use are:
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect your ability to use certain features of the intercity platform. Your cookie settings can be modified at any time through your account settings page.
The intercity platform is exclusively for individuals aged 18 years and above only. intercity does not intentionally collect, store, or process any personal data from individuals under the age of 18.
If we discover that personal data belonging to a minor has been collected inadvertently, we will take immediate steps to delete that data from all our systems and close the account in question. If you believe a minor has registered an account on our platform, please contact our team immediately at so that appropriate action can be taken without delay.
As a global platform, intercity may store and process your personal data on servers located outside Malaysia. Where cross-border data transfers are required, intercity ensures that protection equivalent to or exceeding Malaysia's PDPA standards is upheld through the following measures:
You may request further information about the safeguarding mechanisms used for international data transfers by contacting our privacy team.
Intercity reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasonable grounds. Any significant changes will be communicated to you through:
The "Last Updated" date at the top of this document will always reflect the date of the latest version of this Privacy Policy. Your continued use of the intercity platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.
We recommend you review this Privacy Policy page at least once every three months to ensure you are always up to date on the latest developments regarding your data protection at intercity.
Intercity has appointed a Data Protection Officer (DPO) responsible for ensuring our platform's compliance with all applicable data protection requirements. If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
If you are dissatisfied with our response to your privacy complaint, you have the right to file a complaint with Malaysia's Department of Personal Data Protection (PDPD) or the relevant data protection authority in your jurisdiction.
Intercity doesn't just protect your data — we ensure you enjoy the best gaming experience in Malaysia. Join over 500,000 members who already trust intercity today.