Intercity believes the best entertainment is entertainment enjoyed with awareness and self-control. We provide the tools, guidance, and full support to keep your gaming experience enjoyable without crossing boundaries.
For most Malaysians, playing on the intercity platform is a way to unwind, challenge their skills, and enjoy exciting moments. However, intercity recognises that for some individuals, gaming habits can become difficult to control — and that is something we take seriously.
Responsible gaming doesn't mean you can't have fun. It means setting clear limits, understanding the risks involved, and ensuring that gaming doesn't interfere with your daily life, personal relationships or finances. intercity provides all the tools you need to help you stay within a comfortable zone.
The intercity platform is built with protection features — from daily deposit limits and self-exclusion to real-time activity monitoring and playing time reminder notifications. All of these can be activated directly from your account settings without needing to contact customer support first.
We also work with local and international support organisations to ensure that anyone who needs deeper assistance can access the right resources. The well-being of our members is a priority we never compromise for business gain.
Treat money spent as an entertainment cost, not as an investment or a way to generate income.
Set your time and money limits before you play, not during or after a session.
When your limit is reached, stop. Doubling your bets to cover losses is a major warning sign.
Avoid playing when you are stressed, sad, angry, or not in the right state of mind. Decisions made under emotional distress are rarely wise.
Make sure gaming is just a small part of your leisure time — not your only recreational activity.
Intercity equips every account with self-control tools that you can use at any time, directly from your account settings.
Set the maximum deposit amount allowed for a daily, weekly or monthly period. This limit takes effect immediately when you save the settings and can be reduced at any time — but increasing the limit requires a 24-hour waiting period for your safety.
Set play-time reminders so you receive notifications when your session exceeds your set limit. The intercity platform will remind you automatically, helping you maintain a healthy balance between entertainment and daily life.
Activate a break mode for 24 hours, 48 hours, or 7 days whenever you feel you need a short pause. During the break period, your account remains active for balance withdrawals but all wagering activity will be temporarily blocked.
If you need a longer break, the self-exclusion option allows you to block access to your intercity account for 1 month, 3 months, 6 months, or permanently. We fully respect every such decision.
View all your transactions, betting history, and play-time records in detail within the intercity account dashboard. Full transparency over your own gaming habits is the first step to staying in control.
Intercity enforces strict age verification during the registration process. Only individuals aged 18 and above are permitted to open an account. Our KYC technology ensures this safeguard cannot be bypassed.
Most players do not realise when their gaming habits begin to drift from a healthy pattern. Early signs are often subtle and easy to overlook — especially when we are caught up in the enjoyment of the game.
Intercity encourages every member to conduct regular self-assessments. Below are some questions to help you evaluate your relationship with gaming activities. Answer honestly with yourself:
If you answered "yes" to two or more of the questions above, we encourage you to reach out to the intercity support team or seek assistance from a specialist in gambling addiction.
Understand the spectrum of gaming habits — from healthy entertainment to the need for professional help.
Access your intercity account settings via the profile icon at the top right corner of the platform.
Find the "Responsible Gaming" or "Account Security" section in your settings menu.
Set deposit limits, time limits, a cool-off period, or activate self-exclusion based on your needs.
Settings take effect immediately. You will receive a confirmation email as your personal record.
Intercity provides multi-level support — from in-platform assistance to referrals to professional specialists.
The intercity support team is ready to help you activate any self-control tools, clarify available options, or simply listen to your concerns. Reach us via live chat directly within the platform at any time.
If you or a loved one needs expert help, intercity can provide information on problem gambling support organisations operating in Malaysia that can be contacted confidentially.
The intercity platform sends automatic notifications when you are approaching your set limits, when unusual activity is detected in your account, or when your gaming session exceeds the set duration.
Request a monthly activity report covering your total playing time, deposits, withdrawals and wagering patterns. This document helps you objectively assess your gaming habits based on real data.
Intercity encourages the use of parental control software on family devices to prevent underage individuals from accessing the platform. We fully support this effort as part of our social responsibility.
The intercity AI system continuously monitors gaming patterns. If the system detects significant changes in gaming behaviour that may indicate a problem, our team will proactively reach out to offer support.
intercity's "Player First" Policy We believe that responsible platform operators must put player well-being above all else. That is why intercity never sends promotions to members who are in a gaming break or self-exclusion period, and does not use marketing strategies that target high-risk players.
Intercity offers over 3,000 games, Live Casino, sports betting and a full suite of self-control tools — all on one safe, trusted and licensed platform. Register now and enjoy the best entertainment with complete peace of mind.